Frequently Asked Questions How can I purchase a seat in a test session?
You can purchase a test online in our e-store using your credit card. Use the Advanced Search Engine to first select the test you want to take and then search within a range of dates, for public sessions occurring in your area for that test. By clicking on one of the sessions that appear in the list, you will be led to a page with details about the session.
To purchase a seat in the session, click “add to my cart”. You will be led to your cart. If you wish to continue shopping, the session will remain in your cart until you are ready to check out. When you are ready to checkout, go into the cart and proceed to checkout. If you do not already have a private account with ETS, you will have to create one in order to checkout. Following this, you will be led through the payment process and will receive a confirmation of your purchase and reservation via email.
How can I postpone or cancel a session?
You can postpone or cancel a session via your private account. Simply login, go to Session History and select your session. You will be led to a session details page. At the bottom of this page you will find the option to postpone or cancel your session under the heading “Additional Services”.
What payment methods are accepted?
Currently we are able to accept only credit card transactions. However, within the coming months we will begin to accept debit cards and bank transfers.
How can I purchase a seat in a session more than 6 months from now?
It is only possible to reserve six months in advance of the session date.
What if I am a student and unemployed, can I receive a double discount?
There is only one discount applicable, either unemployed or student.
What happens if I forget my student or unemployment card on the day of the session?
You will be allowed to take the test as long as you have another form of valid identification. However, the release of your score report will be frozen until you either pay the difference between the discount price and the public price in your online private account, or until you send a copy of your identification card by fax to your local ETS office.
Are cancellations refunded?
Yes, with a charge, until (parameter) days before the session. After this time limit, it is not possible for us to refund your payment in event of a cancellation.
How will I know that ETS has credited my account?
The credit note will be posted in your private account under Order History.
How will I receive my score?
You will receive a score report on paper and will also be able to view your score on the Session Details page under Session History in your private online account.
Where can I find more general information about the test?
At the bottom of this page click on the footer which corresponds to the test of your choice. This will redirect you to the product website of the test.
Where can I purchase ETS-approved preparation materials?
The purchase of materials considered by ETS to be the best preparation tools can be found in the estore, under the heading Preparation Material. Select “student/employee” or “teacher” according to how you would like to use the book (to learn or to teach).
What are the benefits of a free private account with ETS?
You can use your free private account to manage and view the details of all your ETS test session registrations and product orders. You can modify your shipping and billing address here, as well as your personal details. You can also access your score here as soon as it is released.
How will ETS use my private information?
Please refer to our privacy policy.
How can I change my delivery or billing address?
You can change your addresses in your private online account after logging in, under (name of page / section)
What is the return policy?
See Article 7 of our General Sales Conditions.
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